We want shopping with Norellis to be simple and stress-free. Below you'll find answers to some of the most common questions about ordering, shipping, returns, products, and more.
If you still need help, contact us anytime at Support@Norellis.store.
Simply browse our products, select the item and options you'd like, add them to your cart, and proceed through checkout.
Once your order has been successfully placed, you'll receive an order confirmation at the email address provided during checkout.
After completing checkout, you should receive an order confirmation email containing your order details.
If you don't see it, check your spam or junk folder.
Still can't find it? Contact Support@Norellis.store with your name and the email address used during checkout, and we'll be happy to help.
If you need to change or cancel an order, contact us at Support@Norellis.store as soon as possible.
We will do our best to accommodate your request, but orders may begin processing shortly after they are placed. Once an order has entered fulfillment or shipped, we may no longer be able to make changes or cancel it.
Contact us as soon as possible if you notice an incorrect shipping address.
If your order has not yet entered fulfillment, we may be able to update it.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Customers are responsible for providing accurate shipping information during checkout.
Shipping availability is shown during checkout based on your delivery location.
If your address is accepted at checkout and shipping options are displayed, we are generally able to ship your order to that location.
Processing and delivery times can vary depending on the product, destination, carrier, and fulfillment location.
Estimated shipping information is provided through our Shipping Policy, checkout, order confirmation, or tracking information when available.
Please keep in mind that delivery dates are estimates and may occasionally be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.
Yes. Once tracking information becomes available for your shipment, it will typically be sent to the email address associated with your order.
Tracking information may take some time to update after a shipping label is created.
Not necessarily.
Carriers may occasionally take time to scan a package after it has entered their network, and tracking updates may not appear at every stage of transportation.
If your tracking has not updated for an extended period or your estimated delivery timeframe has passed, contact us at Support@Norellis.store.
If your tracking information shows your package as delivered but you cannot locate it, we recommend:
Checking around your delivery location
Checking your mailbox, porch, garage, or other secure delivery areas
Asking household members if they accepted the package
Checking with neighbors when appropriate
Reviewing any delivery photo or carrier notes
Contacting the carrier for additional delivery information
If you still cannot locate your package, contact Support@Norellis.store with your order number and tracking information so we can review the situation.
Yes.
Some products may be shipped from different fulfillment facilities or suppliers. As a result, an order containing multiple products may arrive in separate packages or on different days.
You will receive available tracking information for each shipment.
Norellis works with fulfillment and logistics partners to process and deliver certain products.
Depending on the item and inventory availability, your order may be shipped from a third-party fulfillment facility.
We offer eligible returns within 30 days of delivery.
Products must meet the eligibility requirements outlined in our Return & Refund Policy.
To request a return, contact us at Support@Norellis.store before sending anything back.
It depends on the reason for the return.
If you received a damaged, defective, or incorrect product due to an error with your order, approved return shipping costs will generally be handled by Norellis when a return is required.
For eligible change-of-mind returns, customers may be responsible for return shipping costs.
Please contact us before returning an item so we can provide the correct instructions.
For health, hygiene, and safety reasons, opened or used skincare, cosmetic, and personal care products may not be eligible for standard returns.
However, if your product arrived damaged, defective, or incorrect, please contact us at Support@Norellis.store so we can review the issue.
Email Support@Norellis.store within 30 days of delivery.
Please include:
Your name
Order number
Product you'd like to return
Reason for the return
If the item is damaged, defective, or incorrect, please include clear photos when possible.
Do not send a product back until you have received return instructions from us.
Please contact us before sending any return.
Because some products may be fulfilled from different facilities, the return destination may be different from the address shown on your original package.
Once your return is approved, we will provide the appropriate return instructions.
Once an approved return has been received and inspected—or we determine that a physical return is not required—we will notify you about your refund.
Approved refunds are typically issued to the original payment method.
After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.
Exchange availability depends on the product and inventory.
Contact Support@Norellis.store and let us know what you'd like to exchange.
In some cases, returning the eligible item for a refund and placing a new order may be the fastest option.
We make every effort to accurately represent our products.
However, product colors and appearance may vary slightly due to lighting, screen settings, manufacturing variations, packaging updates, or product improvements.
Yes.
Beauty, skincare, comfort, and personal care products may provide different experiences depending on the individual.
We cannot guarantee specific results from any product.
Discontinue use if you experience significant irritation or discomfort.
If you have sensitive skin, allergies, use prescription skincare products, or have concerns about whether a product is appropriate for you, consider consulting a qualified healthcare professional.
For questions about an order or product you received, contact Support@Norellis.store.
Patch testing a new topical skincare product before broader use can help determine how your skin reacts.
Follow the instructions and warnings provided with the product.
No.
Unless specifically stated otherwise, beauty, skincare, wellness, and comfort products sold by Norellis are not intended to diagnose, treat, cure, or prevent medical conditions.
Product information on our website is provided for general informational purposes and should not replace professional medical advice.
Available payment methods are displayed at checkout and may include major credit or debit cards, digital wallets, and other payment options supported by our checkout provider.
Payments are processed through Shopify and applicable third-party payment providers using their payment infrastructure and security measures.
Norellis generally does not directly receive or store your complete credit or debit card information.
For standard purchases, your payment method will generally be authorized or charged as part of the checkout process.
For subscription purchases, recurring charges may occur according to the subscription frequency and terms shown when you subscribe.
Unless a promotion specifically states otherwise, discount codes may not be combined.
If more than one promotion is available, checkout will determine which discounts are eligible to be applied together.
Discounts generally cannot be applied retroactively after an order has been placed.
We recommend confirming that your discount has been successfully applied before completing checkout.
Yes. From time to time, Norellis may offer special promotions, bundles, discounts, or other limited-time offers.
Promotional terms may vary, so please review the details of each offer before purchasing.
Subscription options may be available on select products.
When offered, the applicable discount, billing frequency, and subscription terms will be shown before you complete your purchase.
Eligible subscriptions can generally be canceled before the next renewal according to the subscription management options provided with your order.
Canceling a subscription stops future eligible renewal charges but may not cancel an order that has already entered processing or fulfillment.
If you need assistance, contact Support@Norellis.store.
An account may not be required for every purchase.
Available checkout options will be displayed when you place your order.
We collect and process information necessary to operate our store, process orders, provide customer support, improve our services, and perform other activities described in our Privacy Policy.
Please review our Privacy Policy for additional information.
Please refer to our Privacy Policy for details regarding how personal information is collected, used, disclosed, and how applicable privacy rights can be exercised.
Our customer support team can be reached at:
When contacting us regarding an order, please include your order number and the email address used during checkout so we can assist you as efficiently as possible.
We're here to help.
Whether you have a question about a product, your order, shipping, returns, or anything else related to shopping with Norellis, contact us at:
Norellis LLC
norellis.store
Thank you for choosing Norellis.