Shipping Policy

Last Updated: May 2026

Thank you for shopping with Serene Home Living. We are committed to providing a smooth and reliable shipping experience for all of our customers.

Please review the information below regarding our shipping process, delivery timelines, and important policies.

Order Processing Time

All orders are processed within 1–3 business days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly delayed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated shipping times may vary depending on your location and shipping carrier.

United States

• Estimated Delivery Time: 7–12 business days

International Shipping

• Estimated Delivery Time: 7–20 business days

Please note that shipping estimates do not include order processing times.

Shipping Costs

We proudly offer FREE shipping on eligible orders.

Shipping rates for certain products or international destinations will be calculated at checkout.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow 2–5 business days for tracking updates to appear in the carrier’s system.

Delayed or Lost Packages

While we work with trusted shipping carriers, delays may occasionally occur due to:

• Weather conditions
• Customs processing
• Carrier delays
• High shipping volumes
• Incorrect shipping information

[Your Store Name] is not responsible for shipping delays caused by carriers or customs.

If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping address is entered correctly at checkout.

If an incorrect or incomplete address is provided, your order may be delayed or canceled.

We are not responsible for packages delivered to incorrectly entered addresses.

Customs, Duties & Taxes

International customers may be responsible for customs fees, import duties, or taxes required by their country.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review the issue and work toward a resolution as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Email: [Insert Email Address] Website: [Insert Website URL] Store Name: Serene Home Living

Thank you for shopping with [Your Store Name]. We appreciate your support and look forward to providing you with an excellent shopping experience.