Effective Date: July 17, 2026
Thank you for shopping with Norellis. We are committed to providing a smooth, reliable delivery experience and keeping you informed throughout the shipping process.
Orders are typically processed within 1–2 business days after payment is successfully completed.
Business days are Monday through Friday, excluding weekends and recognized holidays. Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.
During product launches, promotional events, holidays, or periods of unusually high order volume, processing may take slightly longer.
After your order has been processed and shipped, estimated delivery is typically:
7–12 business days
The total estimated timeframe, including processing, is approximately 8–14 business days.
Delivery estimates are not guaranteed. Shipping delays may occasionally occur due to carrier disruptions, severe weather, customs processing, public holidays, incorrect address information, or other circumstances outside of our control.
Applicable shipping rates and available shipping promotions will be displayed during checkout before your purchase is completed.
When an order qualifies for free shipping, the available free tracked shipping method will automatically be applied or displayed at checkout.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24–48 hours for tracking information to begin updating after the shipping confirmation is sent. In some cases, a package may already be moving through the carrier’s network before the first tracking update appears.
You may track your order through our order tracking page:
https://norellis.store/pages/track-order
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
Norellis is not responsible for delays, failed deliveries, or packages delivered to an incorrect location when inaccurate or incomplete information was provided during checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update the address before the order ships, but address changes cannot be guaranteed after processing has begun.
Some products or shipping carriers may require a valid physical street address and may not support delivery to P.O. boxes.
If a physical address is required, our customer support team will contact you before the order can be shipped. Delays in receiving a valid physical address may delay order processing.
Orders containing multiple products may occasionally be shipped separately due to product availability, package size, or fulfillment location.
When this occurs, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees because your order was divided into separate shipments.
International shipping availability will be displayed at checkout.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless specifically stated during checkout.
Customs processing may cause additional delivery delays. Norellis does not control customs inspections, clearance procedures, or fees assessed by government authorities.
Carrier tracking updates may occasionally pause for several days while a package is in transit. This does not necessarily mean that the package has been lost.
If your order has not arrived within the estimated delivery window, please review the tracking information and contact our customer support team. We will assist with reviewing the shipment and determining the appropriate next steps.
If your tracking information shows that your package was delivered but you cannot locate it, please:
If the package still cannot be located, contact Norellis customer support so we can review the situation with you.
Norellis is not responsible for packages that are confirmed as correctly delivered by the carrier, including packages lost or stolen after delivery. However, we will make a reasonable effort to assist you with available carrier information.
A package is not considered lost solely because tracking has not updated for several days.
If the carrier confirms that a package has been lost in transit, please contact our customer support team. We will review the carrier’s findings and determine whether a replacement, refund, or another resolution is appropriate.
Any resolution may require confirmation from the shipping carrier and will be evaluated on a case-by-case basis.
Please inspect your order after delivery.
If your order arrives damaged, defective, or contains an incorrect item, contact us promptly and provide:
Please retain the product and original packaging until your request has been reviewed. Additional information may be required to complete a carrier claim or determine the appropriate resolution.
Packages may be returned to the sender because of:
If an order is returned as undeliverable, the customer may be responsible for additional shipping costs associated with resending the package.
Original shipping charges and costs incurred because of an incorrect address, refused delivery, or uncollected package may be nonrefundable.
We begin processing orders as quickly as possible. Cancellation requests must be submitted before the order has been processed or shipped.
Once an order has entered fulfillment or has been transferred to the shipping carrier, it may no longer be canceled or modified.
Submitting a cancellation request does not guarantee that the order can be stopped.
Norellis reserves the right to update or modify this Shipping Policy at any time. Changes will become effective when the revised policy is published on our website.
For questions regarding shipping, tracking, or delivery, please contact us through our website or at:
Email: Support@norellis.store
Website: https://norellis.store
Please include your full name and order number so our team can assist you efficiently.