Return & Refund Policy

Last Updated: May 2026

At Serene Home Living, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged items caused by misuse
• Final sale or clearance items
• Gift cards
• Personalized or customized products
• Certain personal care or hygiene-related items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

We will review your request and work toward a replacement or refund if approved.

Return Process

To initiate a return, please contact our support team at:

Email: [Insert Email Address]

Please include your:

• Full name
• Order number
• Reason for return

If your return is approved, we will provide return instructions.

Do not send items back without prior authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank for processing updates

If you still have not received your refund after several business days, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you would like to request an exchange, please contact us with your order details.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Serene Home Living Email: [Insert Email Address] Website: [Insert Website URL]

Thank you for shopping with Serene Home Living. We appreciate your trust and support.