Last Updated: July 27, 2026
Welcome to Norellis. These Terms & Conditions (“Terms”) govern your access to and use of norellis.store (the “Site”) and your purchase and use of products and services offered by Norellis LLC (“Norellis,” “we,” “us,” or “our”).
By visiting our Site, purchasing a product, creating an account, subscribing to a service, or otherwise using our Site, you agree to be bound by these Terms and any policies referenced in them.
Please read these Terms carefully before using our Site or purchasing from Norellis. If you do not agree with these Terms, you should not use the Site or purchase our products.
By using this Site, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the consent of a parent or legal guardian where required.
You may not use our products, Site, or services for any unlawful or unauthorized purpose.
You agree not to:
Violate any applicable law or regulation
Attempt to gain unauthorized access to the Site or related systems
Introduce viruses, malware, harmful code, or other malicious technology
Interfere with the security or functionality of the Site
Use automated systems to scrape, copy, or extract Site content without permission
Use the Site or our products in a fraudulent or deceptive manner
Impersonate another individual or entity
Provide false or misleading information when placing an order
We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts where reasonably necessary to protect Norellis, our customers, or our services.
We make reasonable efforts to accurately display and describe our products, including product colors, features, specifications, packaging, ingredients, dimensions, and other characteristics.
However, product appearance may vary depending on factors including:
Device or screen settings
Manufacturing variations
Supplier updates
Packaging changes
Product improvements
Photography and lighting
We do not guarantee that every image or product depiction displayed on the Site will perfectly represent the product you receive.
We may modify, discontinue, replace, or update products at any time without prior notice, subject to applicable law.
Product availability is not guaranteed.
Information provided on the Site regarding beauty, skincare, wellness, or personal care products is provided for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.
Individual experiences and results may vary.
Unless expressly stated otherwise and legally authorized, products sold by Norellis are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
You are responsible for reviewing product information, ingredients, instructions, warnings, and usage recommendations before using a product.
If you have sensitive skin, allergies, an existing medical condition, are pregnant or nursing, use prescription treatments, or have concerns regarding whether a product is appropriate for you, consider consulting a qualified healthcare professional before use.
For topical skincare products, patch testing before broader use may be appropriate.
Discontinue use if you experience significant irritation or an adverse reaction and seek appropriate medical advice when necessary.
Norellis does not guarantee that any product will produce a particular cosmetic or personal result.
We strive to ensure that information presented on the Site is accurate and current.
However, the Site may occasionally contain:
Typographical errors
Inaccuracies
Omissions
Incorrect pricing
Incorrect product information
Availability errors
Promotional errors
We reserve the right to correct errors or inaccuracies, update information, and cancel or modify affected orders when reasonably necessary.
If an order must be canceled after payment because of an error on our part, we will issue an applicable refund.
Prices displayed on the Site are shown in the currency indicated during your shopping experience and may change without prior notice.
The price charged for a product will generally be the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors and applicable law.
Prices may not include taxes, duties, customs fees, or other charges unless specifically stated.
Promotional pricing may be available for limited periods and may be subject to additional restrictions.
We reserve the right to modify product pricing, promotions, bundles, discounts, or offers at any time.
Submitting an order does not necessarily mean that your order has been accepted.
We reserve the right, where permitted by law, to:
Accept or decline an order
Limit quantities
Cancel an order
Request additional information
Verify payment or customer information
Cancel orders suspected of fraud, unauthorized activity, resale abuse, or pricing errors
If we cancel an order after payment has been successfully collected, an applicable refund will be issued to the original payment method.
An order confirmation indicates that we have received your order. Additional processing may be required before fulfillment.
You agree to provide current, complete, and accurate purchase and account information when placing an order.
This may include your:
Name
Email address
Billing address
Shipping address
Telephone number
Payment information
You are responsible for ensuring that shipping information is correct before submitting your order.
If you discover an error after placing an order, contact us as quickly as possible. We cannot guarantee that an address or order can be changed after processing or fulfillment has begun.
Payments are processed through Shopify and/or third-party payment service providers.
Available payment methods may vary and may include credit cards, debit cards, digital wallets, or other payment services displayed at checkout.
By submitting payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charges associated with your purchase.
We reserve the right to cancel or hold orders that cannot be verified or that are identified as potentially fraudulent.
Shipping availability, processing times, estimated delivery times, shipping charges, and other shipping conditions are described in our Shipping Policy and/or at checkout.
Delivery dates and timeframes are estimates unless expressly stated otherwise.
Shipping and delivery may be affected by circumstances outside our reasonable control, including:
Carrier delays
Weather
Customs processing
Transportation disruptions
Holidays
High order volume
Incorrect address information
Supplier or fulfillment delays
Other unforeseen events
Where applicable, we will communicate material delays in accordance with applicable law.
For additional information, please review our Shipping Policy.
Some products sold by Norellis may be stored, fulfilled, or shipped by third-party suppliers, warehouses, fulfillment partners, or logistics providers.
As a result, products may ship:
From different fulfillment locations
Separately from other items in the same order
Directly from a third-party fulfillment facility
Orders containing multiple products may arrive in separate packages or at different times.
We remain responsible for our obligations to customers under applicable law and our published store policies.
International orders may be subject to:
Customs processing
Import taxes
Duties
Brokerage charges
Other fees imposed by governmental authorities or carriers
Unless expressly stated otherwise at checkout or required by applicable law, customers may be responsible for applicable import duties, taxes, or customs charges.
Customs processing may also affect delivery times.
Returns, refunds, exchanges, damaged products, incorrect products, and other post-purchase matters are governed by our Return & Refund Policy.
Customers should review that policy before placing an order.
Nothing in these Terms is intended to eliminate rights or remedies that cannot legally be waived under applicable consumer protection laws.
If tracking indicates that a package has been delivered but you cannot locate it, contact us so that we can assist you in reviewing the shipment.
Depending on the circumstances, we may ask you to:
Confirm your delivery address
Check surrounding delivery areas
Check with household members or neighbors
Contact the shipping carrier
Provide additional information needed for a carrier investigation
Resolution of lost, stolen, damaged, or missing packages will depend on the circumstances, applicable carrier procedures, our policies, and applicable law.
Certain products may be offered through subscription or recurring purchase options.
When you enroll in a subscription, you authorize recurring charges to your selected payment method according to the frequency and pricing disclosed when you subscribe.
Before purchasing a subscription, you will be provided with applicable information regarding the:
Subscription price
Billing frequency
Renewal terms
Cancellation process
Other material subscription terms
Unless otherwise stated, subscriptions continue until canceled.
You may cancel or manage eligible subscriptions according to the instructions provided through your account, subscription management link, or by contacting us.
Cancellation generally applies to future renewal charges and may not cancel an order that has already been processed.
Our Subscription Policy, if applicable, provides additional information and forms part of these Terms.
From time to time, Norellis may offer:
Discount codes
Sales
Bundles
Promotional pricing
Free shipping promotions
Gifts with purchase
Subscription discounts
Limited-time offers
Promotions may be subject to separate terms and eligibility requirements.
Unless otherwise stated:
Promotions cannot be combined
Discounts cannot be applied retroactively
Promotional offers have no cash value
Promotions may be limited to certain products or customers
Promotions may end or change at any time before an eligible purchase is completed
A promotion obtained through fraud, abuse, or unauthorized duplication may be canceled
Additional restrictions may be displayed with a particular promotion.
If gift cards are offered, their use may be subject to additional terms displayed at the time of purchase.
Gift cards may not be redeemable for cash except where required by law.
Expiration dates, fees, redemption requirements, and other restrictions will be governed by applicable law and any terms disclosed with the gift card.
If you submit a review, photograph, testimonial, comment, suggestion, feedback, or other content to Norellis, you represent that:
You have the right to submit the content
The content is accurate to the best of your knowledge
The content does not violate another person's rights
The content does not contain unlawful, abusive, defamatory, fraudulent, or malicious material
Where permitted by law, by voluntarily submitting content for publication, you grant Norellis a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute that content in connection with our business and marketing.
We reserve the right to moderate or remove content that violates these Terms, applicable law, or our content standards.
We will not require that a truthful negative review be removed merely because it is unfavorable.
Unless otherwise indicated, the Site and its content are owned by or licensed to Norellis LLC.
This may include:
Brand names
Logos
Graphics
Product descriptions
Website designs
Photographs
Videos
Advertising materials
Written content
Icons
Site layouts
Other original materials
These materials may be protected by copyright, trademark, and other intellectual property laws.
You may use the Site for lawful personal shopping and informational purposes.
You may not reproduce, distribute, modify, commercially exploit, republish, or use protected Site content without permission except where permitted by law.
Our Site may contain or rely upon services, integrations, content, or links provided by third parties.
These may include:
Shopify
Payment processors
Shipping providers
Social media platforms
Analytics services
Advertising platforms
Review services
Other Shopify applications or service providers
We do not control third-party websites or services and are not responsible for their independent terms, privacy practices, availability, security, or content.
Your use of third-party services may be subject to separate terms established by those providers.
Your submission of personal information through the Site is governed by our Privacy Policy.
Please review our Privacy Policy for information regarding how personal information may be collected, used, disclosed, and protected.
You may not use the Site or its content:
For unlawful purposes
To solicit unlawful activity
To violate intellectual property rights
To harass, abuse, threaten, or discriminate against others
To submit fraudulent information
To upload malicious code
To collect personal information about others without authorization
To spam, phish, scrape, crawl, or interfere with the Site
To circumvent Site security measures
To engage in fraudulent payment activity
To interfere with the operation of our services
We may restrict or terminate access for violations of this section where appropriate.
To the fullest extent permitted by applicable law, the Site and services are provided on an “as available” basis.
We do not guarantee that the Site will always be uninterrupted, error-free, secure, or available.
Products may also be subject to warranties provided by their manufacturer or supplier, where applicable.
Nothing in these Terms excludes or limits warranties, guarantees, rights, or remedies that cannot legally be excluded under applicable consumer protection law.
To the fullest extent permitted by applicable law, Norellis LLC and its owners, officers, employees, affiliates, contractors, agents, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services where such limitation is legally permitted.
This section does not limit liability that cannot lawfully be excluded or limited, including rights available to consumers under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold Norellis LLC and its affiliates, officers, employees, contractors, and agents harmless from claims, losses, liabilities, or expenses resulting from your unlawful use of the Site, violation of these Terms, or infringement of the rights of another person.
This provision does not apply to the extent a claim results from conduct for which Norellis is legally responsible.
To the extent permitted by law, Norellis will not be responsible for delays or failures caused by events outside our reasonable control, including:
Natural disasters
Severe weather
Fire
War
Civil unrest
Government actions
Labor disruptions
Transportation disruptions
Carrier interruptions
Internet or telecommunications outages
Supply chain interruptions
Other events beyond our reasonable control
This provision does not affect consumer rights that cannot legally be waived.
We may update these Terms from time to time to reflect changes to:
Our products
Business practices
Services
Technology
Legal requirements
Store policies
Any updated version will be posted on this page with a revised Last Updated date.
Changes will apply prospectively unless applicable law permits otherwise.
Your continued use of the Site after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permissible, and the remaining provisions will continue in effect.
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
These Terms, together with our applicable store policies and any terms presented during a specific transaction, constitute the agreement between you and Norellis relating to your use of the Site and purchase of our products.
Applicable store policies may include our:
Privacy Policy
Shipping Policy
Return & Refund Policy
Subscription Policy
Other policies displayed on the Site
These Terms and any dispute relating to them will be governed by the laws applicable in North Carolina, without regard to conflict-of-law principles, except where applicable consumer protection law requires otherwise.
Any dispute-resolution or venue provision is subject to rights that cannot legally be waived under applicable law.
Questions regarding these Terms & Conditions may be sent to:
Norellis LLC
Website: norellis.store
Email: Support@Norellis.store
For questions concerning an existing order, please include your order number and the email address associated with your purchase so we can assist you more efficiently.